Sales Policy for Coco Toy Shop

Effective Date: January 11, 2025

Welcome to Coco Toy Shop! This Sales Policy (“Policy”) outlines the terms and conditions applicable to the purchase of products from our website, cocotoyshop.com. By placing an order, you agree to be bound by this Policy, as well as our Terms and Conditions.

1. Product Availability

At Cocotoyshop, we strive to maintain accurate inventory levels. However, due to high demand or stock updates, some products may occasionally be unavailable. In such cases, we will notify you promptly via email or phone and offer a suitable solution, whether it’s an alternative product or a refund.

2. Order Processing

Once your order is placed, we will process it as quickly as possible. Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order is processed and shipped. If any delays occur, we will notify you immediately.

3. Payment Methods

We accept various payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems. All payments must be processed in full before your order is shipped.

4. Shipping and Delivery

We offer free standard shipping for all orders within the United States. For international orders, shipping charges will be calculated at checkout based on your location. Delivery times vary depending on the shipping method selected and the destination address. Please allow 2-5 business days for processing and 5-7 business days for delivery.

5. Shipping Policy

At Coco Toy Shop, we strive to ensure timely delivery of your orders. Here’s what you need to know:

  1. Processing Time: Orders are typically processed within 1-3 business days.
  2. Shipping Options: Multiple shipping options, including standard and expedited delivery, will be displayed at checkout. Delivery times and costs depend on the chosen method and destination.
  3. Shipping Area: We currently ship within the United States and selected international locations.
  4. Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor your package.
  5. Shipping Address: Customers are responsible for providing accurate shipping addresses. Coco Toy Shop is not liable for delays or losses due to incorrect or incomplete addresses.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it in accordance with our Refund and Returns Policy. Key highlights include:

  1. Eligibility: Items must be unused, in their original condition, and returned within 30 days of delivery.
  2. Non-Returnable Items: Certain items, such as clearance products, are not eligible for returns unless they arrive damaged.
  3. Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.

For detailed instructions on initiating a return or refund, please refer to our full Refund and Returns Policy on our website.

7. Customer Support

Our team is here to help with any questions or concerns about your order. Contact us via:

We aim to respond to all inquiries within 1-2 business days.

8. Customs Duties and Taxes

For international orders, you may be required to pay customs duties, taxes, and import fees based on the regulations of your country. These charges are the responsibility of the customer and are not included in the shipping cost.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement, exchange, or refund. Please provide the following details:

  1. Your order number.
  2. A description of the issue.
  3. Photos of the damaged or defective item.

10. Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on your shipping address.

11. Prohibited Transactions

You agree not to:

  • Use the website for fraudulent or illegal transactions.
  • Misrepresent your identity or payment information.
  • Resell or distribute products purchased from Coco Toy Shop without prior authorization.

We reserve the right to cancel any order suspected of violating these terms.

12. Disclaimers and Limitation of Liability

While we strive to provide accurate information and exceptional service, Coco Toy Shop is not responsible for:

  • Delays caused by circumstances beyond our control, such as natural disasters or carrier issues.
  • Minor variations in product appearance due to manufacturing updates or screen settings.

Our liability is limited to the total purchase amount of your order.

13. Changes to the Sales Policy

We reserve the right to update or modify this Policy at any time. Changes will take effect immediately upon posting, with the updated effective date indicated. Continued use of the website after updates constitutes your acceptance of the revised Policy.

14. Governing Law

This Sales Policy and any transactions made through cocotoyshop.com are governed by the laws of the State of Nebraska, without regard to its conflict of laws principles.

15. Contact Information

If you have any questions or need assistance, please contact us: