Refund and Returns Policy for Coco Toy Shop

Effective Date: January 11, 2025

At Coco Toy Shop, customer satisfaction is our top priority. We are committed to providing you with the highest-quality newborn toys and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we have outlined our Refund and Returns Policy to ensure transparency and a seamless process for addressing your concerns.

This policy applies to all purchases made through cocotoyshop.com and is effective starting November 19, 2024. Please read this policy carefully to understand your rights and our responsibilities regarding refunds and returns.

1. Return Eligibility

We accept returns within 30 days of purchase, provided that the item meets the following criteria:

  1. Condition: The product must be in unused, unworn, and unwashed condition. Items must also be returned with the original packaging and labels intact.
  2. Proof of Purchase: A receipt or order confirmation is required for all returns.
  3. Non-Returnable Items: Due to hygiene and safety reasons, certain items, such as teething toys or products that have been opened or used, may not be eligible for return. Please refer to individual product descriptions for any exclusions.

2. How to Initiate a Return

To begin the return process, please contact our customer support team at:

Provide your order number and the reason for your return. Our team will guide you through the return process, including instructions on where to send the item.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If the return is approved, we will issue a refund to your original payment method. Refunds are typically processed within 7-10 business days of receiving the returned item.

Please note that shipping charges are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective or incorrect item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cocotoyshop.com or call (308) 762-6063. We will arrange for a replacement or full refund at no additional cost to you.

5. Exchange Policy

We do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.

6. Return Shipping Costs

  • Customer Responsibility: For returns that are not due to damage, defect, or an error on our part, the customer is responsible for all return shipping costs.
  • Coco Toy Shop Responsibility: For items that are damaged, defective, or incorrect, we will cover the return shipping costs.

7. Cancellations

Orders may be canceled only if the cancellation request is made before the order has been shipped. Once an order has been shipped, it must be processed as a return. To request a cancellation, contact us immediately at info@cocotoyshop.com or (308) 762-6063.

8. Changes to This Policy

We may update our Refund and Returns Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised effective date.

9. International Returns

For customers outside the United States, please note the following:

  • International returns may require additional processing time due to shipping and customs regulations.
  • Customers are responsible for any return shipping costs, customs duties, or taxes.

10. Contact Information

If you have any questions or need further assistance with your return or refund, please don’t hesitate to reach out to us:

11. Your Responsibilities as a Customer

By purchasing from Coco Toy Shop, you agree to:

  • Review product descriptions, images, and specifications before making a purchase.
  • Ensure the accuracy of the shipping address provided at checkout.
  • Follow the return instructions outlined in this policy if a return is necessary.

12. Our Commitment to You

At Coco Toy Shop, we are committed to making your shopping experience as smooth and enjoyable as possible. Whether it’s ensuring the quality of our products or providing excellent customer service, we strive to exceed your expectations. If you have any concerns or feedback, we are always here to listen and assist.